English   English
Search
English   English
Your current location:  FAQ > BLUETOOTH
Search

  • Is Bluetooth radiation harmful?

    The Bluetooth power is extremely low (1-2.5 milliwatts), the radiation is far below the safety standard, and there is no health risk.

  • Can devices with different Bluetooth versions connect to each other?

    Yes, but the lower version shall prevail. For example: when a Bluetooth 5.0 device is connected to a Bluetooth 4.2 mobile phone, it will work according to the 4.2 standard.

  • Does Bluetooth support mesh networking?

    Bluetooth Mesh (based on BLE 5.0) supports multi-device networking and is suitable for smart home and industrial sensor networks.

  • Does Bluetooth interfere with Wi-Fi?

    Possible. Both use the 2.4 GHz band, which can cause interference if the channels overlap. It is recommended to set Wi-Fi to the 5 GHz band or adjust the Bluetooth/Wi-Fi channel.

  • Does the Bluetooth sensor sometimes consume more power?

    The Bluetooth sensor sometimes needs to upload data to the APP, so that the APP panel can synchronize some real-time status of the Bluetooth sensor.

  • What is the effective distance between the Bluetooth device and the Bluetooth sensor?

    Within 25 meters without obstacles.

  • Do Bluetooth devices behave differently on iOS/Android/Win/Mac?

    Different systems have differences in Bluetooth protocol support (such as iOS does not support aptX), please check the manufacturer compatibility list first.

  • The Bluetooth device cannot be automatically reconnected after the phone is restarted?

    Remove the device and re-pair it. Some systems need to manually set the "automatic connection" permission.

  • Is the Bluetooth connection unstable/frequently disconnected?

    1.Check the distance between devices
    Make sure the device is within the effective range: The effective connection distance of Bluetooth is usually around 25 meters. If the distance between devices is too far, the signal may weaken, causing the connection to become unstable or disconnected.
    2.Avoid obstacles
    Reduce physical barriers: Walls, furniture, metal objects, etc. may block or weaken the Bluetooth signal. Try to keep a straight line distance between devices free of obstacles.
    3. Avoid interference in the 2.4 GHz band
    Identify sources of interference: Bluetooth uses the 2.4 GHz band and shares the same frequency band with Wi-Fi routers, microwave ovens, wireless mice, wireless keyboards, smart home devices, etc., making it vulnerable to interference.
    Keep away from interference sources: Keep Bluetooth devices away from the following common sources of interference:
    microwave oven
    Wi-Fi router
    Wireless mouse and keyboard
    Smart home devices (e.g. smart light bulbs, smart sockets)
    Wireless surveillance camera
    Switch Wi-Fi channels: If the Wi-Fi router conflicts with Bluetooth devices, try adjusting the router's channels to 1, 6, or 11 to reduce interference.


  • APP Can't find other Bluetooth devices?

    1.Check pairing mode
    Make sure the target device is in pairing mode (indicator light flashes).
    2.Confirm effective distance
    Make sure the equipment is within an effective range of 25 meters (Class 2 equipment).
    Avoid obstacles interfering with the signal.
    3.Restart Bluetooth function
    Turn off Bluetooth and wait a few seconds to turn it back on. If it doesn't work, restart the device.
    4.Check Bluetooth compatibility
    Verify that the device supports the same Bluetooth version. The Bluetooth version is 5.2.
    5.Check device connection status
    Make sure the target device is not connected to other devices, and search again after disconnection.
    6.Update firmware or drivers
    Check and install device system updates or Bluetooth driver updates.
    7.Clear pairing record
    Delete the old pairing record and search for the device again.
    8.Check battery level
    Make sure the target device is fully charged. Low battery levels may affect Bluetooth functionality.
    9.Try another device search
    Search for the target device with other devices to eliminate the source of the problem.
    10.Reset network settings
    Reset device network settings (will clear Wi-Fi and Bluetooth records), proceed with caution.


  • How to reset bluetooth?

    Infrared remote control can be used to reset the device.


  • What is the Bluetooth version?

    Bluetooth Version: 5.2 (compatible with Bluetooth 4.0, Bluetooth 5.0)

    Bluetooth Frequency Range: 2.4GHz (2402 to 2480 MHz)

    Signal Strength: 9 dB

    MESH: Proprietary MESH

    Connection Range: 25 meters

    Number of Devices in Area: 120 units

    MESH Network Device Capacity: 300 units